Shipping & Returns

Shipping

Our products are delivered by Trunkrs. If your order is completed it means that your package is on its way.

If you order before 12:30 p.m., the order will be dispatched on the same day and delivered the same evening. The orders placed after friday 12:30 till Sunday are shipped on Monday.

We offer free shipping on all orders above €49,99. For orders below €49,99 we charge only €4,95.

 

Returns

 

Not satisfied with the item you ordered? All unworn items can returned to us. Please keep in mind that costs for returning your order are for your own account. 

You can return your ordered items within 14 days after delivery. When returning goods to us, it is mandatory to use the original packaging and that the product is unworn. Of course you have the chance to fit the item at home. When we conclude that the product is worn or damaged, we cannot process the return. In addition, products without the original labels and/or packaging cannot be processed either. In our policy it is also included that underwear and earrings cannot be returned. 

 

How to return?

You should return your order by sending the package to our web shop via your local post office. The address can be found on the included return form. Please ensure that the original invoice and return form is included in the package. 

 

Can I exchange my ordered product for another product?

Yes. On the return form included in the package, you can easily fill in that you want to exchange your item for another size for example. 

 

What are the costs for a return?

Costs for returning goods are for your own account. We stongly advise to send back the goods including a track & trace code to avoid any misunderstanding.